Heading out and 'scoping out competition' is one of my favourite pastimes. Having a drink, watching how other bars operate, and analysing what they do (and don't do) correctly is something I consider as an active interest. It's an interesting hobby (albeit slightly unusual) and I have learnt many new strategies through observing the mistakes of others. I've concluded … [Read more...]
What You Need To Know About Your Bartenders
The life of a professional bartender is the life of a celebrity, minus the fame. Parties, music, drinks, people, scandals, secrets and (of course) hangovers. There are nights when celebrities will ask specifically for their personal service, and nights when they'll be asked to pose in photos with stunning guests. Sounds tough. Being a good bartender is not all about … [Read more...]
How To Fix A ‘Quiet’ Bar
Picture this: Your venue is looking great, your reputation is sitting nicely in your local sphere, and your staff have a great rapport with your high-rolling regular customers. Your drinks are going out fast across your bar, your staff are happy, and they share a productive staff culture. You have engineered a systematic workplace that generates you healthy … [Read more...]
Improving Customer Service In Bars And Clubs
Poor customer service is every bar operator's nightmare. You spend time and money marketing your venue, and persuade customers to visit. You spend money on a great fit-out, you buy premium stock, and build a great atmosphere. Things are going great. Your customers looks happy. Some even say 'wow'. Until one of your staff members displays … [Read more...]
How To Boost Profitability In Bars
If there's one problem that I've seen many times, it's the problem involving the 'P' word. Profit. In this competitive industry, profitability is a precious and rare commodity. Profitability is hard work. Many bar owners face the daunting task of 'tightening this' and 'sharpening that' to squeeze a greater margin out of their operation. And to … [Read more...]